Service Finder
Online ID card function Change PIN
Service Description
Since 15.07.2017, the ID card has been issued as standard with an activated online ID function (also known as the eID function) to persons aged 16 and over; since 01.01.2021, EU citizens and nationals of the European Economic Area aged 16 and over can receive eID cards with an electronic proof of identity function. An activated eID function and PIN are required to be able to identify yourself online to companies and authorities.
If you have set your own PIN but have forgotten it or misplaced the PIN letter, or if the online ID function has not yet been activated, you can contact your ID card or eID card authority.
Process flow
You can contact the identity card or eID card authority.
Who should I contact?
If you have forgotten your PIN or it has been blocked, please contact your ID card authority or eID card authority.
Requirements
- You are the holder of an ID card or an eID card.
Which documents are required?
Identity card or eID card
What are the fees?
There are no fees to pay.
Processing duration
As a rule, immediately on presentation to the identity card or eID card authority responsible for you
What else should I know?
The online ID card can only be activated at the issuing or competent authority or a new PIN can only be set at an ID card or eID card authority.
Author
The text was automatically translated based on the German content.
Technically approved by
Thuringian Ministry of the Interior, Municipal Affairs and Regional Development
Professionally released on
08.04.2026
Source: Zuständigkeitsfinder Thüringen (Linie6Plus)